How to comment on, make suggestions or complain about Heritage Collections and how we will respond in accordance with the University Complaints Handling Procedure. Comments, suggestions and complaints Heritage Collections is part of Information Services (IS). We value your opinion and would like to hear from you. In the case of complaints, these will be handled in accordance with Frontline Resolution under the University Complaints Handling Procedure. University Complaints Handling Procedure How to tell us what you think There are three ways to make comments, suggestions and complaints. 1. Via Email at heritagecollections@ed.ac.uk. 2. In person to a member of staff. 3. By using an online feedback form. Feedback form Feedback forms (including the online form) will be forwarded to most appropriate member of Heritage Collections staff to deal with. By providing your name and contact details you will receive a reply in writing. The outcome of any complaint will be communicated to you within 5 working days. Taking your complaint further Students and members of the public If you are a student of the University of Edinburgh or a member of the public and if you are concerned that a complaint has not been resolved satisfactorily at the Frontline, you may make a Request for Complaint Investigation under the University Complaints Handling Procedure University Complaints Handling Procedure This article was published on 2024-08-21
