There are various services providing library help and support. EdHelpEdHelp provides Library help and also help with enquiries regarding Student Finance, IT Support and Student Administration. This service is available to University of Edinburgh staff, students and alumni online via the EdHelp portal. You can also visit EdHelp on-campus at all our library Helpdesks from 1st June 2023. For locations, please see below.EdHelpLibrary helpdesksThere are Library helpdesks at each of our library sites. This service is available to University of Edinburgh staff, students, alumni and all other users.Library Locations Library ChatChat with us in real-time, or send us your question and we’ll reply as soon as we can. Just click on the Library Chat widget and wait to be connected. This service is available 7 days a week.Please note that in the evenings and weekends, the Library Chat service will be handled by a Librarian from a different University. Privacy Notice - Chat ServiceInformation about you: how we use it and with whom we share itThe information you provide will be used by the University to process and respond to your enquiry.The University uses the external company, Springshare, to host our chat services on the University’s behalf.We are using information about you because we have a legitimate interest in processing your enquiry as effectively as possible.We will hold the personal data you provided us for two years.Continued privacy noticeAcademic Support LibrariansLibrary staff available for academic subject specific help. They can provide help and support in teaching, learning and research.Academic Support LibrariansCopyright information and enquiries http://www.ed.ac.uk/information-services/help-consultancy/rm-and-consultancy/academic-support-librarians/library-support-a-zAll reproduction from published material is subject to Copyright law.Copyright information and enquiriesOut of hours helpFor IT and e-learning enquiries out of hours please: HTML Contact the IS Helpline The IS Helpline and NorMAN Out-of-Hours service combine to provide 24-hour support.British Sign Language supportA video relay service is available, enabling British Sign Language users to contact public bodies and vice-versa.This service operates from 8am to 12 midnight, 7 days a week.Contact British Sign Language support (external site)Related LinksComments, suggestions and complaintsIS Relationship Management This article was published on 2024-08-21
